When will my order ship?
SHIPPING DELAYS:
COVID-19 UPDATE: We’re taking extra care with your order during these challenging times. We’ve implemented a number of safeguards in our partner distribution centers to ensure everyone’s health and safety. We’ll send you emails to keep you updated on the progress of your order, as we are experiencing order shipping delays. Once your order has been shipped, please allow up to 10 business days for your order to arrive.
You will be provided the carrier name and tracking number via email once your order ships. Orders shipped within the Australia will arrive via AusPost.
As current restrictions are impacting our operations, we are experiencing delays with regards to the shipping and delivery of your order.
We are doing our best to address this and aim to send out your orders as soon as possible.
Please be assured that your order remains our priority; they are being processed and you will receive an update soon.
Note: In most cases, your order is finalized immediately and cannot be changed or canceled.
Order Tracking
There are two easy ways to stay up-to-date on the status of your order:
Visit our Order Tracking page to view your order status. You will need your order number, email address, and billing post code.
Log into My Account and review your order history.
Why am I not seeing any tracking scans for my order?
Tracking information may not be available for the first 24 to 48 hours after you receive your Shipment Confirmation email. Several days may pass between package scans as your order moves between carrier locations. We assure you that this will not affect your expected delivery date.
When will my order get processed?
Orders placed after 2.00PM AEST Monday - Friday may not be processed until the following business day. Weekend orders will be processed the next business day (Monday). Weekend delivery is not available.
What Delivery Options do you offer?
AUSTRALIA POST
| DELIVERY TYPE |
COST |
TIME FRAME |
| STANDARD |
$9.95 |
10-14 business days* |
| EXPEDITED |
N/A |
N/A |
| OVERNIGHT |
N/A |
N/A |
$9.95 Flat Rate Shipping & Handling is available for orders below $120.00 in merchandise value shipping via Standard service to Residential Addresses and PO Box destinations. Orders with a merchandise subtotal (after savings) of $120.00 or more will receive free shipping & handling. Not all services are available for all destinations. Available service options will be displayed at checkout.
*Delivery to PO Boxes will take place if there is nobody home to accept the delivery.
NOTE: Orders placed after 12 p.m. AEST Monday - Friday may not be processed until the following business day. Saturday delivery is not available.
Shipping & handling charges - which include taxes, duties and brokerage fees where applicable - will automatically be added to your total during Checkout.
Do you offer a Ship-to-Store option?
We do not offer this option at this time; however, we do offer $9.95 Flat Rate Shipping & Handling for orders below $120 in merchandise value shipping via AusPost Standard service within Australia.
Can I ship my order internationally?
At this time, we only ship to addresses that are located within Australia.
Flat Rate Shipping & Handling
$9.95 Flat Rate Shipping & Handling is available for all orders. Free shipping is applicable for orders from $120.00 and above.
What if my package is late or lost?
If your order hasn't arrived, please call the carrier and allow one additional business day past the delivered scan, or one additional business day after your shipping time frame. If your package still has not arrived, please call us at 1-800-57-6972 from Monday-Sunday, 9:00am-9:00pm AEST.
NOTE: Be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf.
What if my item arrives damaged?
If your order arrives with a damaged or defective item, please call us at 1-800-57-6972 from Monday-Sunday, 9:00am-9:00pm AEST. We will be happy to take a look at your order and discuss options!
ADDITIONAL SHIPPING GUIDELINES
Delivery Estimates are based on two factors: order processing time and time in transit. In Stock items will be shipped once the item is located, your payment is approved, and the receiving address is verified. For most orders, this process begins once your online order has been submitted. Depending on the time you place your order, the order process might not start until the following business day. Business days are Monday-Friday, excluding Public Holidays. During peak periods you may experience longer than average order processing time.
Bath & Body Works will determine the most efficient method of delivery based on your shipping address.
Shipping & handling will be charged at the time of order being placed. If your order includes a pre-order or backordered item, shipping & handling charges will be assessed for the entire order at the time of the initial shipment. You will not be charged for an item until it is shipped.
Shipping & handling is a taxable service.